Help Center

SHIPPING


HOW LONG DOES SHIPPING TAKE?


All domestic orders are shipped via USPS Priority Mail (1-3 business days once processed). Due to high order volume and current COVID-19 restrictions, orders may take up to 14 business days to ship. Once your order is ready for delivery, you will receive an email with your tracking information so you can track your order to its final destination. If your order status says pending, no further action is needed. International orders are sent using DHL or UPS International Mail and this will be shown on your order shipping confirmation with how to track your order.


WHAT DOES PROCESSING TIME MEAN?


Processing time is the time it takes for an order to be shipping out from our fulfillment center.


All in-stock orders are processed within 24 - 48 hours on business days. If you place an order after 12pm PST on a Friday, your order may not be processed until the following Monday. Please note that heavy order volumes or holidays may extend the time needed for processing. Shipping time itself is dependent on the speed at which you've ordered. Most standard orders will process and arrive within 4 - 7 business days upon delivery.


I ONLY RECEIVED PART OF MY ORDER


Not to worry! Either one of your orders are temporarily out of stock and it will be shipped separately. If you do have any questions, please feel free to email hello@icybysaweetie.com.


INTERNATIONAL TAXES & CUSTOMS FEES


If you've placed an order outside of the United States, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.


We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.


Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.


HOW DO I TRACK MY ORDER?


Once your order has been shipped, you will receive an email with your shipping confirmation including your tracking number and a link where you can track your order.


WHERE WILL MY ORDER SHIP FROM?


All orders are shipped from Los Angeles, CA, USA. 



MY ORDER STILL SHOWS AS "PROCESSING". WHAT DOES THIS MEAN?


If your order status is "processing", it means it is still awaiting shipment at our fulfillment center and will ship as soon as possible. No further action is needed.


WHAT SHOULD I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?


If you accidentally entered the wrong shipping address, please notify our team immediately via email at (email address).

ORDERS & PAYMENT


CAN I CANCEL MY ORDER?


You may cancel an order for a full refund as long as your order has not shipped. All in stock orders do ship out within 1 business day.


To cancel your order, please email hello@icybysaweetie.com


If your order has already shipped, we are unable to cancel your order.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?


We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay & Google Pay.


WHY WAS I CHARGED MORE THAN ONCE FOR AN ORDER?


If you used a credit card to place an order and it is declined for any reason (including but not limited to invalid CVV, expiration date, billing address, etc), you may see a pending charge on your account. If this happens, the pending charge will clear from your bank statement within 1-5 business days. 


Unfortunately if this happens, we are not able to do anything on our end. If you're concerned about the pending charges, your best option is to contact your bank. If these charges do not disappear from your account after 5 business days, please reach out to our team at (email address) and we will investigate further.


MY CREDIT OR DEBIT CARD IS NOT WORKING


If your credit or debit card is not working during checkout, please verify that the following is correct:

  • Credit or debit card number
  • Expiration date
  • CVV/card security code
  • Cardholder name
  • Billing address
  • Sufficient funds or credit available

If you still are having issues, the best option is to reach out to your financial institution/bank directly or to use an alternate card or form of payment.

DO THE PRICES SHOWN ON PRODUCT PAGES INCLUDE TAX?


Prices shown on product pages do not include tax or shipping fees. Tax is calculated at checkout based on your shipping address and relevant tax rules.


CAN I CHANGE MY ORDER?


Due to the high volume of orders and limited quantities available, we are unable to make changes to any orders once the order is placed. 

PRE-ORDERS

What is a Pre-Order?:

Pre-orders are orders taken prior to the launch of any pre-order product. We do not store credit card information on our site and we will charge your account at the time you place the order. 

When will my Pre-Order Ship?:

The scheduled release date of your items will be shown on both the Product Page and in the shopping cart for your review. 


RETURNS/REFUNDS

DO YOU ACCEPT RETURNS OR EXCHANGES?


For all non-sale items, we have a 30-day return policy, which means you have 30 days after receiving your order to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (email address and order number).


To start a return, you can contact us at hello@icybysaweetie.com


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will not be eligible for return.


MY ORDER/ITEM WAS DAMAGED IN TRANSIT


If your order/item is damaged during shipping, please take a photo of the damaged good(s), provide your email address used to place the order and order number within 72 hours of receiving your order and send this information to hello@icybysaweetie.com


MY ORDER WAS RETURNED TO SENDER


If your order was returned to the sender for any reason, you will receive an email from our customer service team to re-ship the goods once it has been delivered back to our fulfillment center. 

Once an item has been marked as returned to sender by the shipping carrier, the only option is to wait for it to arrive back at our fulfillment center. We are unable to intercept the package at this point in time. 

LOST/STOLEN PACKAGES

Saweetie Store is not held liable for packages stolen upon delivery. Should you want to increase security on your order, please contact (email address) immediately upon ordering to request we add a signature requirement for the delivery of your package. This decreases the likelihood of stolen items. 

For orders lost in transit, please contact your post office or delivery service before notifying us. We kindly ask that you have an incident number or similar identification of a claim with the post office or service before you reach out to us.

COUPON CODE AND DISCOUNT POLICY

Please note that some coupon codes and discounts cannot be combined on orders. Once an order is placed, we are unable to adjust or add discounts to an existing order. You may keep your code and use it for a future purchase.

 

 

 

 

 

ADDITIONAL FAQ


HOW DO I CONTACT CUSTOMER SERVICE?


If you have any questions on our products or are inquiring about your order status, please contact through our Contact Us page or email us at hello@icybysaweetie.com, and we will address your question as soon as possible!

 

HOW DO I CREATE A STORE ACCOUNT?


You can create an account to easily keep track of all of your order history and tracking details in one place, please click here


Please note that setting up an account is optional. Regardless if you set up a Store Account, you will have a Guest Account by default. 


Guest Accounts can review order status by clicking the ORDER STATUS link at the footer menu of this page and enter your order number and associated email address.


HOW DO I KNOW IF AN ITEM I PURCHASED IS LEGITIMATE OR REAL?


The only way to know if a Saweetie product is legitimate or real is to buy it from icybysaweetie.com

Please be aware that there are many counterfeit and fake Saweetie items being sold on third party websites and marketplaces. There is no way to guarantee the authenticity of the items sold on any other site than icybysaweety.com